FAQs

My discount code doesn't work! 

Only one promotion may be applied per order. We recommend that you review your order to check if you have any existing codes or discounts active. Any bulk "Buy More, Save More" discounts are are not valid with any free reward / discount promotions. 

Mini muesli bars, nappies and wipes are all subject to "Buy More, Save More" and therefore any other promotional codes cannot be stacked.

When will my order arrive? (shipping & processing)

For orders posted Regular via Australia Post: Please allow 1 business day for processing and 3-5 business days for shipping. 

Wholesale/ Bulk Order and Business Purchase

Thanks so much for wanting to include Thankyou in your business!
We sell our products wholesale through a range of trusted distributors and through our online wholesale portal. 
 
If you were interested in ordering through our wholesale portal, here's how:
1. Head to thankyou.co/wholesale and complete application form (ABN required) 
2. Once the form has been submitted, you will receive an email within 2 business days with a link to activate your wholesale account
3. Once your account has been activated, you can log in your account via wholesale.thankyou.co and place an order.
Please note: Our Water range is not currently available through the wholesale portal.  
 
If you were interested in setting up an account with a distributor of ours, here's how:
1. Please email sales@thankyou.co with the following information and our team can put you in touch with the best distributor for your needs.
  • Full delivery address
  • Contact number
  • Products you are after (more information: waterbody carefoodbaby)
  • Business size: Small (1-14 employees) Medium (14-50 employees) Large (51+ employees) 
  • Do you currently work with any distributors? If yes, which ones? 

Please note there are minimum order requirements for wholesale pricing.

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Do you deliver outside of Australia?

Delivery is only available to Australian addresses. 

What if the recipient is not at home?

Every order is dispatched with an Authority to Leave instruction; provided it is safe to leave the parcel (at the courier’s discretion), your gift pack will be left at the doorstep or in a safe place.
If it is unsafe for the parcel to be left at the address, a notification card will be left with instructions to pick it up at your convenience from the nearest post office during their opening hours.
We recommend delivering to a business address or a residential address where you know that someone will be home to accept the delivery.

What if the wrong address is supplied for delivery?

Ensuring that the full and correct street address is provided for delivery is your responsibility, including any business names and unit numbers where applicable.
We know that sometimes mistakes are made. If you need to adjust your order please contact us at shop@thankyou.co as soon as possible with your order number and the details of the change, and we will do our best to adjust your address.
If your gift has been dispatched, no changes or cancellations can be made.

Do I receive confirmation of my order?

Yes, we will send you an email confirming your order.
If you can’t find it, have a look in your trash folder, if you cannot find it there please email us at shop@thankyou.co

What method of payment is accepted?

We accept Visa & MasterCard payments as well as American Express and Apple Pay.
Credit card payments are made through a secure online portal called Braintree. No sensitive data is kept on our servers so you can shop online safely and securely with us.

Can I change my mind after placing an order?

If you contact us before your order has been dispatched, we’ll do our best to amend or cancel your order. Unfortunately, after the order has been dispatched, no changes or cancellations can be accepted.

What is your refund policy?

For a detailed explanation of our refund policy please click here 

Cancellations

We are able to help you with cancelling your order only if we are informed prior to dispatch.  We will be unable to accept cancellations, once your order has dispatched.